ANSWERS TO YOUR BURNING QUESTIONS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards and cash.
WHAT SHOULD I DO BEFORE THE FIRST VISIT?
Make sure your pet is up-to-date on veterinary treatment, including vaccines.
Please bring proof of current Rabies vaccine.
WHAT IF MY PET IS DIFFICULT TO GROOM ?
Always notify us about any special concerns you may have before scheduling an appointment. It is very important that we know if your pet fights or bites.
Call ahead for a consultation.
WHAT ABOUT YOUR CANCELLATION POLICY?
We ask our customers to give us two business days notice for a cancellation or to reschedule. We understand that things come up, but time has been reserved specifically for your pet, so we would like to be notified as soon as possible.
If you are unable to make your appointment. We track all last minute cancellations (less than 24 hours) and no shows, so if a customer has excessive cancellations, they will be required to pre-pay for their appointments. They will also forfeit the payment if they cancel or reschedule less than 24 hours in advance.
If you provide us with an email you will get a reminder two days in advance of your appointment.
Last minute cancellation fee are per pet, $35 - $75 per pet based on size.
WHAT DOES IT MEAN TO BE A NATIONALLY CERTIFIED MASTER GROOMER AND WHAT DOES IT MEAN TO THE CUSTOMER?
Currently, a license is not required to become a pet groomer; anyone can call himself or herself a groomer. While they may be able to groom an animal, their techniques and health practices could put your pet at risk. If your pet stylist has a license, you know your pet is in capable hands.
The NDGAA offers a voluntary Master’s certification for pet groomers who want to qualify themselves for the highest standard of grooming. They require the groomer to pass four written exams with more than 600 questions and groom four dogs (one sporting, one non-sporting, and two terriers) in front of a panel of judges. All of these tests must be passed with a score of at least 85% to qualify as an NCMG. From a customer’s viewpoint, this is important because you can rest assured your groomer has the best skill set to care for your pet. All NDGAA groomers must also agree to abide by the Code of Ethics put forth by the NDGAA.