ANSWERS TO YOUR BURNING QUESTIONS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards and cash.
WHAT SHOULD I DO BEFORE THE FIRST VISIT?
Make sure your pet is up-to-date on veterinary treatment, including vaccines.
Please bring proof of current Rabies vaccine.
WHAT IF MY PET IS DIFFICULT TO GROOM ?
Always notify us about any special concerns you may have before scheduling an appointment. It is very important that we know if your pet fights or bites.
Call ahead for a consultation.
WHAT ABOUT YOUR CANCELLATION POLICY?
Appointments and Cancelation Policy
Last-minute cancellations affect Pretty Pup and More’s livelihood and ability to pay fair wages for the work performed, as well as the ability to help clients on our waitlist.
Please take this into account when you need to make a change to your appointment.
Cancellations less than 24 hours from the booked appointment, or no-shows, are subject to the full fee of the appointment.
Appointments that are rescheduled less than 48 hours from the booked time are subject to a 50% rebooking fee.
For emergency cancellations, charges are at management's discretion.
WHAT DOES IT MEAN TO BE A NATIONALLY CERTIFIED MASTER GROOMER AND WHAT DOES IT MEAN TO THE CUSTOMER?
Currently, a license is not required to become a pet groomer; anyone can call himself or herself a groomer. While they may be able to groom an animal, their techniques and health practices could put your pet at risk. If your pet stylist has a license, you know your pet is in capable hands.
The NDGAA offers a voluntary Master’s certification for pet groomers who want to qualify themselves for the highest standard of grooming. They require the groomer to pass four written exams with more than 600 questions and groom four dogs (one sporting, one non-sporting, and two terriers) in front of a panel of judges. All of these tests must be passed with a score of at least 85% to qualify as an NCMG. From a customer’s viewpoint, this is important because you can rest assured your groomer has the best skill set to care for your pet. All NDGAA groomers must also agree to abide by the Code of Ethics put forth by the NDGAA.